Training Services Agreement
Training Services Agreement – Version 1.3
Effective from: 9 January 2026
This Training Services Agreement (“Agreement”) is made between Cyber Rebels Ltd (“Provider”), a company registered in England and Wales (Company No. 16228861) of 56 High Street, Tamworth, Staffordshire, B77 1LP, and the client engaging Cyber Rebels Ltd for training services (“Client”).
Definitions
In this Agreement, unless the context requires otherwise:
Services: The cybersecurity awareness training provided by Cyber Rebels Ltd, including but not limited to 2-hour sessions, half-day and full-day workshops, tailored programmes, and Cyber Onboarding Training, delivered online or on-site.
Session: Any individual training event, workshop, or programme delivered as part of the Services.
Training Materials: Any slides, handouts, exercises, or digital resources supplied or used during the delivery of the Services.
Relationship with Other Policies & Terms
This Agreement should be read alongside Cyber Rebels’ core policies and training terms. By entering into this Agreement, the Client acknowledges and agrees to the following:
If training is delivered online, the session is also governed by the Online Training Terms.
If training is delivered on-site, the session is also governed by the On-Site Training Terms.
This Agreement incorporates Cyber Rebels’ Privacy & Cookie Policy, Health & Safety Policy, Safeguarding Policy, Information Security Policy, and other published training policies, available at https://cyber-rebels.co.uk/our-policies-and-terms.
In the event of any conflict between the Online/On-Site Terms and this Agreement, this Agreement will take precedence, except where prohibited by law.
1. Purpose of This Agreement
This Agreement sets out the terms under which Cyber Rebels Ltd will deliver cybersecurity awareness training and related services to the Client. It applies to all services including 2-hour sessions, half-day and full-day workshops, tailored programmes, and onboarding training delivered online or on-site.
1.1 Documentation Adjustments
Cyber Rebels Ltd may make reasonable administrative or formatting adjustments to this Agreement upon request, provided such changes do not affect pricing, payment terms, liability, or core delivery requirements.
2. Services Provided
Cyber Rebels Ltd will deliver live, interactive cybersecurity awareness training as described on the Cyber Rebels website or agreed in writing. Training may be customised to suit the Client’s sector, risks, and objectives.
3. Payment Terms
Full payment is required within 7 calendar days of the invoice date, unless otherwise agreed in writing.
Bookings are only confirmed once payment has been received or an approved Purchase Order has been accepted in accordance with this Agreement.
Where a booking has a scheduled delivery date, payment must be received no later than 3 calendar days before the scheduled delivery date, regardless of the invoice due date. If payment has not been received by this point, Cyber Rebels Ltd reserves the right to cancel or postpone the booking without liability.
Failure by the Client to respond to reasonable requests for payment, confirmation, or delivery details prior to the scheduled delivery date shall be treated as a cancellation by the Client for the purposes of this Agreement.
Payments are non-refundable except as stated in the Cancellation & Rescheduling section of this Agreement.
If payment is not received by the due date, Cyber Rebels Ltd reserves the right to charge statutory interest and claim fixed compensation and reasonable recovery costs in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.
3.1 Purchase Orders (Enterprise Clients)
For enterprise and public-sector clients only, Cyber Rebels Ltd may, at its discretion and only where pre-agreed in writing, accept an authorised Purchase Order (PO) as confirmation of payment in place of upfront cleared funds.
Where a PO is accepted:
- The PO must be issued by an authorised representative of the Client (for example, Finance or Procurement).
- The PO must cover the full invoiced amount for the agreed training.
- The PO must be received and verified prior to any training delivery or preparation work.
- All other payment terms in this Agreement remain unchanged.
- The PO is deemed a legally binding commitment by the Client to pay the invoice in accordance with the terms stated.
Delays arising from the Client’s internal approval, procurement, or finance processes do not alter the payment deadlines, delivery conditions, or cancellation rights set out in this Agreement.
If a PO is not pre-agreed in writing, the standard requirement of upfront cleared payment will apply.
3.2 Pre-Delivery Requirements
Cyber Rebels Ltd will confirm delivery once the signed Agreement and the applicable payment confirmation (upfront payment or approved PO, where pre-agreed) have been received.
No training will be delivered until either full payment has been received or an approved Purchase Order has been provided in accordance with this Agreement.
Delivery dates are provisional and are not secured until payment or an approved PO has been received. Where payment or an approved PO has not been received within the required timeframe, Cyber Rebels Ltd is under no obligation to continue to hold delivery dates, allocate resources, or commence preparation work.
3.3 Scope & Attendee Numbers
Fees are based on the agreed scope of delivery and attendee numbers at the time of booking.
Reductions in attendee numbers do not entitle the Client to a refund or fee reduction.
Increases in attendee numbers may require additional fees or a revised booking, subject to agreement.
3.4 Preparation Work & Charges
Cyber Rebels Ltd undertakes preparation work in advance of delivery, which may include consultation, tailoring of materials, session design, and administrative setup.
Where a booking is cancelled or postponed due to non-payment, Cyber Rebels Ltd reserves the right to invoice a preparation fee equal to 30% of the agreed total fee.
This preparation fee reflects work undertaken prior to delivery and is payable regardless of whether the training ultimately takes place.
Preparation work is deemed to commence once an invoice has been issued or this Agreement has been signed, whichever occurs first.
Issuance of an invoice is for administrative purposes only and does not, by itself, confirm delivery of services.
4. Cancellation & Rescheduling
Where a booking has been confirmed in accordance with Section 3 and the Client chooses to cancel, the following refund terms apply:
- More than 21 days’ notice: 50% refund
- 21 days’ notice or less: No refund
Rescheduling may be considered at the discretion of Cyber Rebels Ltd, subject to availability. Cyber Rebels Ltd will make reasonable efforts to accommodate alternative dates where possible, but rescheduling cannot be guaranteed.
Cancellations or postponements arising from non-payment are governed by Section 3 and Section 3.3 of this Agreement, including the application of the preparation fee.
If Cyber Rebels Ltd must cancel due to illness or circumstances beyond its control, a new training date will be arranged as soon as possible.
4.1 Basis of Refunds
Refunds are not provided on the basis of subjective dissatisfaction, changes in business priorities, internal attendance issues, or perceived lack of value where the services have been delivered in accordance with this Agreement.
5. Client Responsibilities
The Client agrees to provide accurate information and required preparation, including a suitable training space for on-site delivery or suitable equipment for online delivery. Training materials must not be shared externally without written consent.
5.1 Client Policy Compliance
Cyber Rebels Ltd will comply with reasonable on-site operational policies notified in advance by the Client, provided such policies do not conflict with the terms of this Agreement or with Cyber Rebels Ltd’s legal, insurance, or regulatory obligations.
6. Expenses
For on-site training, reasonable travel, accommodation and subsistence expenses may be charged at cost and agreed in advance. Mileage is charged at the prevailing HMRC rate.
7. Intellectual Property & Recording
All training materials remain the intellectual property of Cyber Rebels Ltd. The Client receives a non-exclusive licence for internal use. Training sessions must not be recorded or distributed without written consent.
8. Data Protection & Confidentiality
Both parties will comply with UK GDPR and the Data Protection Act 2018. Personal data will be processed only as required to deliver the training. Each party will keep confidential information secure and not disclose it except where required by law.
9. Warranties & Disclaimer
Cyber Rebels Ltd will perform the services with reasonable skill and care. Training improves awareness but cannot guarantee the prevention of cyber incidents or regulatory compliance. The Client remains responsible for its own systems and controls.
10. Liability
Liability for death, personal injury, fraud or anything that cannot be limited by law is not excluded. Otherwise, Cyber Rebels Ltd is not liable for indirect loss, including loss of profit or business interruption. To the fullest extent permitted by law, Cyber Rebels’ total liability is limited to the total fees paid in the twelve (12) months preceding any claim.
11. Non-Solicitation
The Client agrees not to solicit or hire any trainer or contractor of Cyber Rebels Ltd for 12 months after the training concludes, without written consent.
12. Termination
Either party may terminate the Agreement immediately if the other party commits a material breach and does not remedy it within 14 days, or becomes insolvent. Upon termination, all outstanding fees must be settled.
13. Force Majeure
Neither party is liable for delays caused by events outside their control, including illness, network outages or natural events. Affected sessions will be rearranged as soon as possible.
14. Marketing & Case Studies
Cyber Rebels Ltd may reference the Client’s organisation name and logo to indicate that training services have been delivered, unless the Client notifies Cyber Rebels Ltd in writing that such use is not permitted.
No confidential, sensitive, or proprietary information will be disclosed, and any public reference will be limited to acknowledging that Cyber Rebels Ltd has provided training services to the Client. If the Client objects in writing, Cyber Rebels Ltd will cease all use of the Client’s name or logo in marketing materials and will not make further references without explicit written consent.
15. Mutual Cooperation
Both parties agree to act reasonably and in good faith in completing any administrative or compliance steps needed for the delivery of the Services, including scheduling, access arrangements, and documentation. Nothing in this clause limits either party’s rights under this Agreement.
16. Changes to this Agreement
Cyber Rebels Ltd may update this Training Services Agreement from time to time to reflect changes in business operations, legal requirements, or service delivery.
For clarity, all future bookings will be subject to the version of this Agreement in force at the time the booking is made.
Updated versions of this Agreement will be made available to Clients and will take effect from the stated effective date. Bookings confirmed prior to that date will continue to be governed by the version in force at the time of booking, unless otherwise agreed in writing.
17. Governing Law
This Agreement is governed by English law. The courts of England and Wales have exclusive jurisdiction.
18. Variation
Any changes to this Agreement must be agreed in writing by both parties. Minor administrative changes that do not affect pricing, payment terms, or liability may be made by Cyber Rebels Ltd upon request.
This page provides the publicly accessible version of the Training Services Agreement. Clients signing through our digital signature system will receive a copy of the fully executed agreement.